# Privacy Policy

> What Bhumiraj Estates collects, and why.

- Canonical page: https://bhumirajestates.com.np/legal/privacy
- Last updated: 19 October 2026

This explains what we collect, why we hold it, and what you can do about it.

## What we collect

- Your name and email address when you create an account.
- What you submit when listing a property: the address, ownership documents,
  photographs and the details you fill in.
- Messages you send through the site, including any images you attach.
- Basic technical information such as your IP address and browser, used for
  security, rate limiting and fraud prevention.

## Why we hold it

To run your account, to publish and verify listings, to connect you with an
agent, and to keep the marketplace safe.

Ownership documents are used for verification only. They are never shown
publicly.

## Guest conversations

If you use the chat without signing in, that conversation is deleted
automatically after a period of inactivity. Sign in to keep it with your
account.

## Who can see what

Published listings — including photographs and the approximate location — are
public.

Your email address, phone number and uploaded documents are not. Staff access
is limited by role, and every administrative action is recorded in an audit
log.

## Images you upload

Uploads are scanned for malware and re-encoded before they are stored. Chat
attachments are only accepted from signed-in accounts.

## Your choices

You can edit your profile, review active sessions and sign other devices out
from your account settings.

You can request deletion of your account. Deletion runs after a grace period,
during which you can cancel it.

## Contact

Questions about this policy can go through [support](https://bhumirajestates.com.np/support) or
[contact](https://bhumirajestates.com.np/contact).